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Remote Support
DeWitt IT offers 2
different types of
remote support.
We understand that
most small
businesses have
between one and one
hundred employees
and most cannot
afford a full time
technician on their
payroll. They
still need the same
type of support that
larger companies
need and need their
issues resolved
quickly and cost
effectively.
To solve this issue,
we offer two
different types of
remote support.
-
Basic
Remote
Support:
This is
for the
occasional
situation
that
requires
us to go
into
your
computer
remotely
with
secure
software
and
correct
your
issue
and then
remove
the
software
when the
job is
done, or
leave it
on there
if you
prefer.
There is
no
contract
with
this
option
and all
services
are
billed
on a
simple
time/material
basis.
This
option
is
available
with no
contract.
-
Dedicated
Support:
For
small
businesses
who want
to have
us
connect
to their
computers
on a
regular
schedule
via
remote
connection
software
to their
computer
to
manage
their
systems,
programs
and
basic
troubleshooting
needs.
This
option
is
available
by
contract
only and
is fully
customizable
to your
business
needs.
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